1. SOLID SURF HOUSE BOOKING CONDITIONS
These are the Booking Conditions applicable to holidays booked with Solid Surf House® (trading name). and should therefore be read carefully. Should any part of these conditions become invalid or unenforceable this will not affect the validity of the remainder of these conditions.
2. HOLIDAY CONTRACT
Your contract is with Solid Surf House® which are registered locally in the country of operations under: Morocco (275Ltd.Sarl) – Sri Lanka (Solid Surf House Lanka Ltd.) – Indonesia (Rumah Ombak Bagus PT/PMA) here after refered to as Solid Surf House. The person signing the booking form must read and accept these Booking Conditions by clicking accept. In the case of a group booking the group leader or « lead name » must have the authority to sign on behalf of everyone in the group. The lead name will be responsible for the full cost of the holiday including insurance premiums, cancellations and amendment charges. No booking contract exists between Solid Surf House® and the client until the booking form has been received by Solid Surf House. Once the booking form is received there is a contract and payment obligation, starting with deposit or full payment (see prices) and cancellation policy will apply as of immediately effect. We reserve the right to refuse to accept bookings in our absolute discretion without stating the reason for doing so. Please inform us immediately if there are any discrepancies in the costs or details of your booking.
General: Solid Surf House holidays start and finish where stated on your invoice or booking confirmation. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused.
Airport transfers: It may sometimes be necessary to combine, on certain transfers, customers arriving or departing on more than one flight, which may require additional waiting time (aprox. 1hr) at your airport or accommodation. Sometimes our airport transfers are contracted to a local agency. Please note departure times are aprox 3 / 5 hrs prior to your flight departure from your accommodation, depending where you are.
All prices are in euros and per person per week, unless otherwise is stated. Upon making your booking the price of your holiday will not normally be subject to change, however we reserve the right to increase or decrease prices due to variations in service charges, offers, insurance/security levels or exchange rates. Once a booking has been made discounts cannot be applied retrospectively.
A deposit of 50% is required at the time of booking within 2 days, unless agreed differently. Once the confirmation has been dispatched, the deposit is non refundable. The final balance is due 6 weeks before the ARRIVAL date.. If the final payment has not been received by this date we reserve the right to treat the booking as a cancellation without refunding what has been paid already. The final balance will still be due and payment obligation still exists according our cancellation policy. Should the booking be made within 4 weeks of the arrival date the full amount is required immediately, within 24hrs.
4. DISCOUNTS – OFFERS & VOUCHERS
Discount vouchers supplied by us are only valid for the shared rooms and are valid for a duration of one year from the date that they are issued, unless stated otherwise on the voucher. Vouchers that are empty and not have been filled out are automatically valid one year and limited to Solid locations: Morocco – Sri Lanka – Bali, unless stated otherwise on the voucher. Partner camps in Portugal are not included for voucher discount unless stated otherwise. The vouchers don`t apply on already made discounts/ offers. Add-on`s like: BBQ – Excursions – Insurances are excluded for discounts. Discount applies for maximum one booking and one week only, any extra days are charged according to the price on that moment. The vouchers are valid in the time frame that is stated on the voucher and when the booked holiday is within these dates , booked & paid, otherwise they will be valid one year from the day of issuing. Discount bookings are non-refundable and once accepted vouchers are not refundable. Vouchers that are not signed by a authorised person are not valid.
Solid surf house will not accept bookings that are meant for re-selling with lower, equal or larger profits then what we offer on our website. If any of these bookings occur without giving us notice or our written approval we are able to cancel the booking at anytime and claim full compensation of the booking with the value of what has been booked with us according to our website prices. Similar bookings forthcoming out of one of our agency’s are subject to this policy. Re-sales are restricted to our own appointed agencies that we have selected.
A travel ageny that is respresenting Solid Holiday Services Ltd. is obligated to maintain the same prices as we are offering on our website, unless agreed differently by contract. We can not be hold responsible for over-charging in anyway by a third party.
Once a booking has been confirmed by the guest through the website of Solid Surf House®, it is not possible to transfer this booking over to a agency – even if they under offer the price compared to our website. In such case Solid Surf House® keeps the right to reject the new booking of the third party at anytime.
Agencies are prohibited to under offer our prices that we maintain on our website and we have the right to cancel these bookings at any time.
The following payment terms are applying when a booking is made.
7.1 A booking made over 6 weeks before the arrival date a minimum of 50% of the total amount has to be paid within 3 days after we send the confirmation & invoice. A booking made within 6 weeks before arrival date, 100% payment has to be paid and completed within 1 days.
7.2. A booking made between 0 to 6 weeks before the arrival date, a minimum of 100% of the total amount has to be paid within 1 days after we send the confirmation & invoice.
If there are any trouble with making the payment please inform us immediately. We offer normal bank transfer as a payment method. The guest personal preferred payment methods are not accepted or will be accepted as payment method other then the method we suggest: Bank transfer or Transfer wise. We do not accept cancellations with reason that preferred payment method is not offered and T&C will apply.
8. CANCELLATION OF HOLIDAY BY SOLID SURF HOUSE GUESTS
If you are obliged to cancel your booking you should write to Solid Surf House immediately. Free cancellation is applicable within 24 hours after we sent the invoice with exception of bookings made within 14 days before arrival dates. Bookings within 14 days before arrival date can not be cancelled or re-scheduled and require 100% compensation.
In exception of Covid`19 cancellation requests there is a free of charge re-schedule possible up to 10 days prior to arrival date unless agreed otherwise. It is the guest own responsibility to keep track of the current regulations in their own country and of the country they supposed to travel to. Solid offers a reschedule if airports are closed, flights are cancelled due to covid`19, the country of destination does not allow tourism and or we are forced to close down.
For all bookings made during the Pandemic, re-scheduling is not possible within 14 days prior to arrival and if the guest home country changes it status of the destination country to Amber or Orange or Red but the destination country still welcomes the guests home country to visit, and or, quarantine statuses in the home guests country are changed but travelling is still possible. More info: 9.
Reschedule is also not possible if only deposit is paid.
Reschedule is also not possible if we don`t receive any cancellation.
After 24 Hours the following sliding scale determines the fee to reschedule your holiday:
8.1 SURF & YOGA HOUSE BALI / MOROCCO / SRI LANKA
– Cancellation over 8 weeks before arrival date – possible to reschedule your holiday for a 150,- euro fee per person. In that way your holiday is not completely lost.
– Cancellation 6 – 8 weeks before arrival date – possible to reschedule your holiday for a 200,- fee per person. In that way your holiday is not completely lost.
– Cancellation under 6 weeks before arrival date – loss of 100% of holiday cost. No reschedule possible.
8.2 SURF ACADEMY BALI / MOROCCO
– Cancellation over 16 weeks before arrival date – possible to reschedule Surf Academy Course for a 450,- euro fee per person. In that way your holiday is not completely lost.
– Cancellation 12 weeks before arrival date – possible to reschedule Surf Academy Course for a 550,- fee per person. In that way your holiday is not completely lost.
– Cancellation under 4 weeks before arrival date – loss of 100% of holiday cost. No reschedule possible.
8.3 REFUNDING & RESCHEDULING:
Solid Surf House is not able to give any refunds. Every guest is responsible for their own travel & cancellation insurances in case of loss of the holiday costs. A travel- and cancellation insurance is fully the guests responsibility.
If payment is left out we will pursuit with our international deb-collecting agency to honor the contract and agreement. All forth-coming costs are forwarded and will be calculated accordingly.
9. CANCELLATION OF HOLIDAY BY SOLID SURF HOUSE®
In circumstances where we are unable to provide the holiday you have booked we will offer you the chance to re-schedule your holiday only for reasons as ‘force majeure’ which include war, political unrest, pandemics, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft but also closed beaches.
Alterations to your holiday by Solid Holiday Services Ltd: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
We keep in mind that we can guarantee the quality of your stay, if due to irregularities in at the destination we can not guarantee the holiday as we promised due to for example closed beaches which makes it impossible to surf per regulations of the government then we will have the right to postpone the holiday and offer a free re-scheduling.
We only offer a voucher that is valid for 2 years – the voucher can be transferred to another party in consultation with Solid Surf House. This is in case we have to cancel or postpone the holiday due to circumstances we consider ‘force majeur’.
In case of government irregularities as during the pandemic Covid19 where governments can decide overnight to close down beaches for undetermined time, Solid Surf House keeps the right to postpone the scheduled holidays and offer vouchers for a re-schedule to ensure you will have the holiday you paid for were the government can guarantee more security.
10. MAROKKO & BALI – SRI LANKA COMPANY
The surfschool and accommodations in Marokko and Bali are independent companies and locally registered. The local companies are registered in Marokko (275 Ltd.Sarl) and Indonesia Bali (Rumah Ombak Bagus.PT/PMA), Sri Lanka (Solid Surf House Lanka Private LTD.) and function as a independent company that work under the license of Solid Surf House®. Invoices and outstanding payments are collected by our marketing & travel agent company registered in the EU.
11. SURF GUIDING
The surf guides are not qualified instructors. They will take you to surf spots and suggest where to surf but are not in any way responsible for clients safety or for injury or death whilst surfing. Our head surf teachers are qualified instructors licensed by the ISA and own the level 1 or level 2 certificates.
12. LIABILITY & COMPLAINTS
Liability: Solid Surf House. accepts responsibility for ensuring the holiday you book with us is as described in the brochure and the services offered reach a reasonable standard.
If any part is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday.
Complaints: If you wish to make a complaint or claim whilst on holiday you must report it to the relevant supplier of the problem in question and to our Solid Surf House representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.
13. HOLIDAY TERMINATION AND INDEMNITY
While staying with Solid Surf House, clients are expected to behave in an orderly and acceptable manner and are expected to accept responsibility for the conduct of themselves and their party. Should their behavior threaten the condition of the accommodation or vehicles or seriously impair the enjoyment of other guests, Solid Surf House. reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage caused.
Everyone booking a holiday with Solid Surf House must have full travel insurance & cancellation insurance. Solid Surf House. accepts no responsibility for loss theft or damage to persons or property during their stay.
Our in advanced booked and paid excursion are non-refundable. Excursion are only subject for refund when Solid Surf House is not able to organise it due to unexpected circumstances or when the required minimum amount of participants is not reached. Solid Surf House decides if a excursion can take place or not.